EXCHANGE, RETURN AND WITHDRAWAL POLICY

Our commitment is to your satisfaction. We created this policy based on the Consumer Protection Code, in a clear and objective manner, to ensure security and confidence in your purchase.

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1. Regret or Withdrawal (30-day period)

You can cancel your purchase or request a return within 30 (thirty) calendar days after receiving the product.

To do this, it is necessary that:

• The item shows no signs of use and is in perfect condition;

• All original accessories and components are included;

• The return must be made in the original packaging and without damage .

The request must be made directly through the website , in your account, by accessing the option "Request Exchange or Return". After analyzing the product, you can choose to:

• Refund of the amount paid;

• Gift voucher of the same value for use in the store.

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2. Exchange due to Manufacturing Defect (30-day period)

If the product has a manufacturing defect , you can request an exchange within 30 (thirty) calendar days after receipt.

How to apply:
The exchange must be initiated directly through our website , in the orders area.

You can choose to:

• Receive a new product (subject to availability);

• Receive a shopping voucher;

• Request a refund of the amount paid.

Important: Products with natural wear and tear or misuse will not be considered defective.

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3. General Conditions for Exchanges and Returns

For the exchange or return to be accepted, it is necessary that:

• The product is in perfect condition, with no signs of use ;

• Be complete and in the original packaging ;

• The request must be made within 30 days ;

• The request must be made directly on the website , via the customer account.

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4. Shipping and Delivery Costs

• For requests within 30 days: return shipping is at our expense .

• After this period, we do not accept exchanges or returns .

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5. Exchange Voucher (Store Credit)

When opting for an exchange voucher, you will receive a digital credit :

• Valid for 12 months ;

• Linked to your CPF;

• Can be used on one or more purchases;

• Non-refundable in cash after use.

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6. How to Start the Process

1. Access our website and log in;

2. Go to “ My Orders ”;

3. Select the order and click on “Request Exchange or Return” ;

4. Follow the instructions and, if necessary, attach photos or videos of the product.

Our team will review and respond with instructions.

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7. Refusal at the Time of Delivery

Refuse receipt if:

• The packaging is broken or damaged;

• The product is damaged;

• The content is different than requested.

Please contact us immediately via the website.